Local delivery
Within approximately 20 miles of Grantham, delivery is free on orders over £50. Orders under £50 carry a £5 local delivery charge.
Delivery, collection & returns
Wine on its way.
Help when you need it.
Clear answers on when your wine will arrive, how delivery works and what we will do if something is not quite right.
Carefully packed bottles
Tracked courier delivery
A real person to help
Clear, fair returns
Getting your wine to you
Choose the delivery option that suits you.
From a local delivery around Grantham to a carefully packed mainland UK order, we will show the available service and price before you pay.
Mainland UK
We use a tracked courier service for mainland UK orders. The exact delivery charge and available option are shown clearly at checkout.
Collection
Prefer to collect? Place your order and contact us to arrange a suitable collection time. Please wait for confirmation before travelling.
The charge shown at checkout is the charge you pay. Highlands, islands and other remote postcodes may take longer or require a different service. If the website cannot calculate your delivery, please contact us before ordering.
Dispatch details
What happens after you order?
We pack each order carefully and keep you informed if anything changes.
01 Processing and dispatch
Orders placed before 11am on a working day will normally be processed that day. Orders placed after 11am, at weekends or on a bank holiday will normally be processed on the next working day.
Most mainland orders arrive on the next working day after dispatch, but courier delivery times are estimates rather than guarantees. We will send tracking information when it is available.
02 Age verification
Alcohol can only be purchased and received by someone aged 18 or over. Our courier may ask the recipient for photographic identification if they appear under 25.
03 Stock or vintage changes
Wine is a changing, limited-stock product. If a bottle or stated vintage becomes unavailable after you order, we will contact you to agree a suitable alternative or refund that item. We will not make a material substitution without speaking to you.
04 Missed or delayed deliveries
Please use the courier tracking information to rearrange a missed delivery. If tracking has not moved, the parcel appears damaged or your order has not arrived when expected, contact us and we will investigate.
Cancellations & returns
Changed your mind? Here is what to do.
For online consumer orders, you have 14 days after receiving the goods to tell us that you wish to cancel. You then have a further 14 days to return them.
Tell us
Email or call within 14 days of delivery. Include your order number and the bottles you wish to return.
Arrange the return
We will explain the safest return or collection method. Bottles must be unopened, secure and in good condition.
Receive your refund
We will issue any refund due within 14 days of receiving the goods back, or receiving evidence that they were returned.
| Return condition | Unwanted bottles must be unopened and returned in good condition. Please take reasonable care of the wine and its packaging while it is with you. |
|---|---|
| Return cost | You are responsible for the direct return or collection cost when you simply change your mind. We will tell you the cost before arranging our authorised courier. |
| Original delivery | If you cancel the whole order, we will refund the standard outbound delivery charge. Any additional amount paid for an enhanced or express service is not refundable. |
| Refund timing | Refunds are issued to the original payment method within 14 days of receiving the returned goods or evidence of return. Your bank may then take a few working days to display the credit. |
Faulty, damaged or incorrect goods are different. Wriggly Tin Wine will cover the reasonable return or collection cost when we have supplied the wrong item or the wine arrives faulty or damaged.
Broken, spoiled or incorrect
We will put it right.
If something has gone wrong, please contact us as soon as possible. Keep the bottles and packaging until we have advised you what to do.
Damage or breakage
Send us your order number and, where possible, photographs of the parcel and affected bottles. You can choose a replacement or refund for the affected items, subject to availability. We may need to collect the damaged goods and will cover the reasonable cost.
Corked or spoiled wine
If a bottle appears corked or otherwise faulty, contact us promptly and preferably within 30 days. Please keep the bottle, remaining wine and closure until we respond. We will arrange an appropriate replacement or refund where the wine is faulty.
Wrong item supplied
Tell us what you received and what you ordered. We will arrange the correction and cover the reasonable return cost for the incorrectly supplied bottle.
Nothing on this page affects your statutory consumer rights.
Helpful answers
Delivery and return FAQs
Can I cancel before my wine is dispatched?
Yes. Contact us as quickly as possible. If the order has not left us, we can cancel it and refund the order and delivery charge. If it has already been dispatched, the normal cancellation and return process applies.
Can I return only part of an order?
Yes. Tell us which unopened bottles you wish to return. Original delivery charges are not normally refunded for a partial change-of-mind return because the rest of the order has still been delivered.
Do you offer free returns?
For a change-of-mind return, the customer pays the direct return or collection cost. If the goods are faulty, damaged or incorrectly supplied, Wriggly Tin Wine covers the reasonable return cost.
When will the refund reach my account?
We issue any refund due within 14 days of receiving the returned goods or evidence that they have been returned. After we issue it, your payment provider or bank may take a few additional working days to show the credit.
Do these terms apply to trade orders?
The statutory 14-day change-of-mind right described here applies to consumer purchases made online. Trade customers should contact us because their account and supply terms may differ.
Talk to Sarah
Not sure which delivery or return option applies?
Send your order number and a brief explanation. You will get a practical answer from a real person.